Priti Pawha

Key Clients






Australian High Commission





Area of Expertise

Customer Service


Leadership Development

Interpersonal Effectiveness

Training Need Analysis

Priti Pawha

During her, nearly two decades of professional experience—over half of it directly in the training industry—Priti has worked with all levels of audiences from the front line to senior management. She has worked on very large projects, including developing content for various clients. Much of her strength as a facilitator lies in her ability to understand the exact needs of clients by getting involved before the training and suggesting the right solution.

Priti is also able to connect very well with the audience before and during the program and address their key issues by linking the content and skills back to their real-life situations. This becomes a catalyst in engaging the audience.

Education & Certifications

  • Certified trainer for Crucial Conversations – VitalSmarts(USA)
  • Certified trainer for Crucial Accountability – VitalSmarts (USA)
  • Certified trainer for Emotional Intelligence – TalentSmart (USA)
  • Certified trainer for Building Effective Teams – RSVP (UK)
  • Certified trainer for Performance Leadership – DOOR International
  • Certified trainer for Performance Coaching & Feedback – DOOR India for (RBS &Akzonoble)
  • Certified trainer for Service Excellence, High Impact Presentation, Interpersonal Effectiveness etc.
  • PG Diploma in Marketing – Symbiosis / Pune
  • Bachelor’s degree in Economics from the University of Delhi.

Major Projects

  • Roche Diagnostics – Helping the organization improve the customer satisfaction index
  • Maxbupa – Setting up the entire telesales team and equipping the team with required skills/post training coaching
  • Samsung (Dubai ) – Associated for last 3-4 years to achieve improved customer satisfaction Index score


  • Counselling
  • Nature walks, Music and Reading (non-fiction)